How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Ciaawkward Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to raise a complaint and what happens next. It is a general template and is not legal advice.

What Can You Tell Us About?

You can contact us about:

• Your experience when you called or contacted Ciaawkward Tree Service
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have a problem with tree work at your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who often fall short may be removed. Please know that Ciaawkward Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@ciaawkward.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider, and then reply with what we found and any steps we are taking.

Still Not Happy?

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@ciaawkward.garden